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Podcast

• Straight From the Horses (For Sources) Mouth
  
  

  Andrew Milroy, Head of Asia/Pacific research coverage for Horses for Sources speaks to SSON on how the current economic climate will affect the global shared services sector. Andrew also talks about the immense growth of shared services and outsourcing in China and how India and the Philippines will be affected by this.

• The future of Shared Services & Outsourcing

Anil Bhavani, Pfizer's Director of BPO Operations, speaks exclusively to SSON's Bryan Camoens on the future of Shared Services & Outsourcing

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Interview

• Dominating the Shared Services Industrty

SSON met with GV Prasad, AXA's Asian Head of Business Services, to talk about the exponential growth the Asian Marketplace has seen in the last couple of years... read about it here first.

Articles

• SSON’s Asia Regional Survey: India is Asia’s most preferred shared services centre

Despite a few the horror stories, it seems that India is still the number one choice for a shared services and outsourcing center. And the main reason behind India’s dominance in the Shared service and outsourcing landscape is not cost but the quality of skilled labour…

• Identifying and retaining key resources a major challenge

Jimmy Spencer, Chief Financial Officer of the Chemtex Group of Companies, speaks to Shared Services & Outsourcing Network Editor Bryan Camoens about the key challenges, untapped opportunities and the future of the shared services and outsourcing industry.

• Sharing of best practices a huge challenge

Vincent Lim, Head of Shared Services for ABB in China, speaks to Shared Services and Outsourcing Network Editor Bryan Camoens about the challenges, untapped opportunities and the evolution of the Shared Services industry over the next decade.

• G8: Global Sourcing Think Tank: Eliminating the White Noise
  SSON’s global G8 series was launched earlier this year in April, with the first of 4 regional panels held in Sydney
• Top Ten Mistakes Made When Offshoring
  Our experts look at some of the most common errors companies make when transferring work overseas

Listen To Previous SSON Award Winners:

• Award-Winner's Interview: Jerome Debreu, Knorr-Bremse
  SSON gets the lowdown on a truly inspirational Asian shared services team

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Whitepapers

• Achieving high Performance through Shared Services
  A global, cross-industry study conducted by Accenture of over 275 executives with responsibility for shared services in their organizations, uncovered that those who are masters in their shared services approach and delivery are reaping the benefits of the operating model.

• KOFAX: Increase process performance with innovative BPO services
  This whitepaper looks at the automated business processes offered by Kofax products which will help you to scale and adapt to fluctuations in BPO market demand.

• CDP: Technology enabled HRO Model as a Fast, Growing Platform for Your Organization in China and Asia
  This whitepaper explains how to achieve the optimum HR strategy in China for global companies, looking to pharmaceutical giant Novartis as a client.

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Video from 2009

• Video from 2009

Webcasts

• KOFAX: Extracting Value with Technology-Enabled BPO
  Driving down your BPO's costs and improving efficiency to achieve cost reductions without letting client SLAs slip

Presentations

• Asia Reward Watch 2010 Survey Results by Thomsons Online Benefits
• Setting up your Shared Services Centre

Leo H.A. Tacke, Director & GM Cebu SSC, Lexmark

• Implementing a Global Shared Service Center in China

Motorola Accounting Service Center

• Flextronics Asian Outsourcing: First five years - Lessons learnt

Ashok Dhawan, Vice President & Managing Director, Global Shared Services Centre

• Allianz New Europe: Managing up in the time of down

Jan Myszkowski, Regional COO, Allianz SE

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