Shared Services and Outsourcing Week Asia 2014

01 - 04 September, 2014

MAX Atria @ Singapore Expo, Singapore

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17th Annual Shared Services & Outsourcing Week Asia

Asia’s Largest and Best-Attended SS&O Conference congratulates the winners of the SS&O Excellence Awards!

Thank you to all of our sponsors, partners and delegates who made the Shared Services & Outsourcing Week Asia 2014 such a massive success!

And special congratulations to our SS&O Excellence Award winners!

See photos and read more about the success of our SS&O Excellence Award winners by visiting The Best of the Best: The Asian Shared Services & Outsourcing Excellence Awards Winners

        Excellence in Culture Creation

                Winner: Flextronics

                Runner Up: EMC

        Best Finance Transformation

                Winner: DHL

                Runner Up: Eaton

        Best Process Innovation

                Winner: Unisys

                Runner Up: Genpact

        Excellence in Creating a Customer Centric Organisation

                Winner: Maybank Group HR Shared Services

                Runner Up: Vital

        Best Technology Transformation

                Winner: DHL

                Runner Up: Maybank Group HR Shared Services

        Most Successful Outsourced Partnership

                Winner: MSD and Genpact 

                Runner Up: Tech Mahindra and Link Super

        Best Shared Services Team

                Winner: Lexmark

                Runner Up: IDA Singapore




SSON’s State of the industry survey revealed that 59% of respondents characterize future plans for their SSO as being in a state of growth. Expansion is expected to come from increasing services scope, supporting new regions or ownership of additional end-to-end processes. So with Asian SSO’s progressing and transforming faster than in any other region; what’s next in your transformational journey?

Our 2013 event hosted over 450 Asian and Trans-Global Heads and Directors of Shared Services & Outsourcing from over 170 unique buy-side accounts; 60% of them new to the event. In 2014, we’re back and better than ever, with these exciting improvements:

A Focus on Function: 3 Functional Fast Tracks on HR, Finance and Multi-Function

A discussion on the value of GBS, direct with GBS Leaders! SSOW 2014 is the premier opportunity in Asia to learn about this ultimate value added services approach from Ascension Health and Four Seasons Hotel & Resort 

Thinking Big and Outside the Box – After receiving rave reviews at SSOW USA, SSON is proud to welcome Ken Segal to Asia. Ken, the Former Creative Director at Apple will share his experience on simplicity and its power for winning the hearts of customer and colleagues alike

5 Streamed Sessions to tackle your #1 challenge:

  • 75% of SSOs say business intelligence (BI) activities are ramping up – join the discussion in our Data Analytics Track
  • Is your SSO a talent incubator for other companies? 28% of SSOs indicated they lose employees to external companies in non-SSO roles. Is there a perception of limited career opportunities in Shared Services? Address this critical issue in our Talent Management Track
  • Or you can choose our tracks on Governance, Risk and Control, or End to End processing and Customer Delivery
  • Last but not least you could apply today for access to the closed door CFO Forum

World Exclusive – Become an SSO Pro in a full day classroom course. Taught by US based SSON trainers your entire team could become SSO qualified improving your own marketability and team efficiency

9 Coveted Awards, 1 Fantastic evening! Join our gala celebrations at the 2014 SSON Asian Excellence Awards. Could you win the coveted 2014 “Process Innovation Award”? Or perhaps “Best Shared Services Team”? We are now accepting applications. Click here to download forms today and celebrate the success of your team, centre and industry

View the Full Brochure

What does the Industry say?

”Best agenda I’ve seen for some time. I may need to become schizophrenic to attend all the sessions that are relevant to Kellogg!” - John Gregory, European Finance Shared Services Director, Kelloggs (October 2013, regarding 2014 show)
”I found the European Shared Services & Outsourcing Week extremely valuable. This was the first conference of its type that I have attended and thought there were some good concepts being debated. The range of technology providers across the various stands also allowed me to assess what's available in the market to support process development.” - Richard Cottam, Head of Finance Shared Services, British Gas
”The networking at the European Shared Services & Outsourcing Week was very useful - especially giving me a chance to meet people in similar roles, facing similar challenges in other organisations. One of the evening receptions, The Mat Hatters Tea Party worked very well and really encouraged people to mix.” - Liz Ditchburn, Relationship Leader, Kimberly-Clark
”We are now in a people business and that is a big issue. The relationship we are having with the customer is much more important than it has ever been before. SSON is setting itself to be a real player in the shift, and this is where the real attraction comes from.” - Nigel Kilpatrick, Chief Sales Officer, Tibco Nimbus May 2013
”You are the leaders actually of such events providing a lot of networking opportunities.” - Krystian Bestry, Head of BPO Services, Infosys
”Asia is going through a massive change and is emerging as a global leader in its own right. SSON provided a fantastic window to witness some of the seismic changes that are shaping up the region.” - Anirvan Sen, Managing Director - Asia, Middle-East & Africa, Chazey Partners
“The spread and country representation of attendees at SSOW 2013 in Singapore was amazing. In a workshop, I conducted at SSOW on Analytics for all, the workshop attendees were from 10 different countries (11 if I am to include myself from Aistralia) Philippines Singapore Malaysia China India Laos Macau Bangladesh Saudi Arablia Qatar Simply great to see such globalised knowledge. sharing. Truely enjoyed SSOW 2013 and look forward to SSOW 2014” - Pradeep Khanna, CEO, GLOBAL MINDSET
“The 16th SSON Conference was beautifully organized with interesting individuals representing a wide range of companies and services across the Globe. I truly enjoyed it" - Mata Veleta, Regional Operations Manager, Chubb Group of Insurance
“SSOW Singapore gave great insights to emerging trends in the outsourcing industry and is a great chance to catch up with old and new friends. If you haven't been to the event, what are you waiting for?!” - Benny Ma, General Manager, DLSP
“The spread and country representation of attendees at SSOW 2013 in Singapore was amazing. In a workshop, I conducted at SSOW on Analytics for all, the workshop attendees were from 10 different countries (11 if I am to include myself from Australia) Philippines, Singapore, Malaysia, China, India, Laos, Macau, Bangladesh, Saudi Arablia, Qatar. Simply great to see such globalised knowledge. sharing. Truely enjoyed SSOW 2013 and look forward to SSOW 2014” - Pradeep Khanna, CEO, GLOBAL MINDSET
“The quality of the conference is high with credible speakers who shared real experiences, challenges and best practices. A worthwhile conference to attend.” - Shawna Lee, Senior Manager, NCS Pte Ltd
“I won't wanna miss the opportunity to attend this meaningful forum that gathers all the Great SSC people!” - Lim Chin Kang, APAC & Japan Finance Controller, Xilinx Asia Pacific Pte Ltd
“SSON captures the essence of Shared Services best practises and unites the elites from the industry” - Brandon Lee, Head of APAC Finance Shared Services, Jones Lang Lasalle
“The Annual Asian SS&O Week was an outstanding experience for me, where industry a network of practitioners and observers gave constructive and provoking feedback on improvement opportunities for the industry.” - Jos Dijsselhof, GM Group Hubs, ANZ Bank


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Sponsorship Opportunity

60% Cash Back for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 60% of the registration. Simply complete the 10 minute application and save over $1,000.

For more information, visit: www.iqpc.sg/PIC

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