Welcome to Shared Services & Outsourcing Week Asia 2013
One simple, but highly effective, lesson learnt from last year’s London Olympics has been taken from the story of the brilliantly successful cycling team and their visionary coach, David Brailsford. Brailsford believes that by breaking down and making just a 1% improvement in every area of an athlete’s performance the overall result can be significantly improved. Similarly, an exceptional and award winning shared service centre is the sum of its parts and only if all the parts are supporting one another can the organization become a winning one!
By examining the core processes within your shared service centre and subsequently enhancing all of them – the aggregation of those marginal gains might just make your team a winning one!
In SSO Week Asia we examine just how to do that, covering key challenges facing SSO’s in Asia today:
Effective talent management in good times and bad: Creating future leaders, dealing with attrition, direct sourcing and human capital management during M&A.
Creating an agile cost effective operations structure: Considering multi-sourcing options, examining the benefits of a GBS model and improving governance and risk control.
Innovation in end-to-end process to achieve customer satisfaction: Implementing a continuous improvement culture, embracing a multi-tower centre of excellence and automating HR and P2P processes.
Value-added services: Making the most of your data and examining what additional value your shared service centre can offer.
Attendee Stories
It’s an excellent platform to gain knowledge about SSC irrespective of the experience. It’s a one stop solution to move further in SSC in your organisation.Senior Director Shared Business Services - Finance Asia, Philips Electronics Singapore
If there is only one event I can attend, this is the one. The best thinkers from both the provider and client side are here. Better yet, everyone in the room is here to help the industry and willing to share lessons and experiences that create business value you can take back to your businessLee Coulter, Former SVP Global Head of Shared Services, Kraft Foods
This conference is my opportunity to spend focused time thinking about the future of our Shared Service Center, to learn from the experiences of others, listen to an array of opinions, understand what is new in technology, and test ideas I have with my peers. This is the best investment of my time to determine the future of our Shared Services.Jerome Debreu, CFO Asia Pacific, Former Knorr-Bremse